If you have sent a TrustFunds payment request to your buyer's Gmail and they are unable to find it, please log in to your TrustFunds Agent account, go to the Transactions page and locate the request.
Click "Edit Name/Email" to double check their email address and if needed correct it, but either way, resend it from there by clicking "Save and Send". Please ask your buyer to check their Spam folder or search in "All Mail" for an email from @trustfunds.us.com. If they do find it there, please have them mark it as “Not Spam” and go ahead and click on the "Submit Earnest Money Payment" link.
If they still cannot find it, setting a filter has helped other Gmail users receive emails from us:
- Log in to your Gmail account on laptop/desktop only
- On the top of the Inbox page, there is a Search bar at the top, click the 3 lines inside on the right, to Show Filter Options.
- In the FROM section, type: *@trustfunds.us.com
- Click CREATE FILTER.
- On the next page, Check NEVER SEND IT TO SPAM and APPLY FILTER TO # MATCHING CONVERSATIONS.
- Click CREATE FILTER again.
Once that is done, please resend the email from your Transactions page.
If your buyer is still unable to receive the email, please see if you can try a different email address besides Gmail. Feel free to reach out to our Support Team for assistance!