Agent - My buyer is using Gmail and not receiving the payment request email.

If you sent you a TrustFunds payment request to your buyer's Gmail and they are unable to find it, please first have them check their Spam folder or search all of their email account for an email from If they do find it there, please have them mark it as Not Spam and go ahead and click on the "Submit Earnest Money Payment" link. 

If they are still unable to locate the email, please log in to your account, go to the Transactions page and locate the request. Click "Edit Name/Email" to double check the email address it was sent it to and if needed correct it, but either way, resend it from there. If the buyer is still unable to receive the email, please try a different email address. 

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